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Confidentiality and Security

In accessing Promutuel websites, the user accepts and agrees to respect the following conditions as well as the Legal notes.

Confidentiality of Information

The information requested on the Promutuel forms are used to set up customer files in order to best serve the customer's needs. Promutuel and its employees are committed to keeping confidential, all the personal, commercial and financial information to which they have access in the context of their work duties. Following an application, Promutuel may use the information transmitted by the customer to propose products and services which suit their needs.

Request or Disclosure of Information to Third Parties

Some of the more complex applications such as for insurance, loans or those relating to investments usually call for an investigation into the financial, professional or even personal situation of the customer. With their consent, Promutuel can gather the necessary information, particularly when revising their credit history.

Promutuel can disclose information to third parties in situations where :

• the person concerned gives consent
• they transmit them to a service provider or to a representative of the intended product or service
• the law requires or authorises them to do so
• the interests of Promutuel or the public are at stake

Promutuel does not, in any case, sell or distribute information on customers or customer lists to third parties.

User Rights

The user has the right to have access to any information that concerns them. The user has the right to consult, verify or make a correction on his file. Promutuel will make reasonable effort to answer all written requests.

To send all questions, concerns or complaints, address a written request to :

Groupe Promutuel
1091, Grande Alllée Ouest
Québec (Québec)  G1S 4Y7

Transaction Security

Groupe Promutuel's website and the sites of mutual members of the group are always developed with this concern in mind : to offer the best possible security.

To reach this goal, Promutuel has put different measures into place that ensure the efficient security of confidential information and the absence of forbidden access to computer equipment in the form of hard or soft wares. Among others, the security measures in place make use of hardware and software "firewalls", automatic end of session mechanisms and encryption coding certificates (128 bits SSL encryption).

Firewalls

Firewall equipment is intended to prevent all uncontrolled Internet intrusions. As such, the security of our internal servers and their data is at its maximum.

Sessions Deactivation

The automatic logging off mechanism deactivates, if necessary, all inactive connections to secure online services on the site. This measure avoids cases whereby you leave your online service without supervision for overly long periods.

Encryption Coding

The use of encryption coding certificates (128 bits SSL encryption) allows for the coding of all information entered in the online service such as application forms, claim forms, etc. The presence of a closed lock indicates the session and the information entered are secure. With Internet Explorer you will find a lock of this type in the centre right of the status bar of the navigator. With Netscape, you will find a closed lock on the far left of the status bar when the connection is secure and an open lock when the connection is not secure.

For full efficiency, the SSL encryption requires that the surfer use a browser with an appropriate version. Whether you use Internet Explorer or Netscape, you can check for the presence of SSL 128 bits support by double-clicking on the lock and consulting the options which are displayed for your viewing. With Internet Explorer, consult the heading " Encryption type ". With Netscape, consult the heading " Navigator ".

Browser Updates and Download of Acrobat Reader

This site was designed for versions 4.0 and higher of Internet Explorer and Netscape Navigator which you can download at the following sites :

In order to view certain documents, you will need Acrobat Reader. If it is not presently installed in your computer, you can download it free of charge from the Adobe site.

Cookies

" Cookies " are small files transmitted to your computer from a web server that you visit. The information they contain allows servers to personalize your visit to their website, particularly by taking into account your surfing habits. Since these files can only be read by the servers that you transmit them to, they pose no risk for the security of your computer or your personal information.